HealthSouth Plano Rehabilitation Hospital at 2800 West 15th Street in Plano, Texas

Customer Reviews about HealthSouth Plano Rehabilitation Hospital

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  The absolute most unprofessional, careless place I have ever encountered in my entire life. Absolute incompetence in every possible way. I cannot even begin to describe the extreme level of incompetence and total indifference by their unprofessional and pathetic staff. They should be forcibly closed. The following "care" was provided to an 80 year old referred for a 3-10 day stay from Medical Center of Plano. Medication, walker, oxygen, and breathing treatments not provided as prescribed, and when the indifferent staff was alerted of the problems multiple times, the "nurse" simply shrugged her shoulders and informed us that we were "on our own". That literally happened. Was then given oxygen that would not reach the bathroom, when the 80 year old patient took off the oxygen to use the bathroom without a walker she nearly collapsed. HealthSouth then attempted to bully the patient into signing insurance and payment forms and would not address any concerns of the patient. Finally, family arrived and called a private ambulance to transfer the 80 year old patient back to Medical Center of Plano given the unbelievable and completely unacceptable treatment and incompetent, indifferent staff. When the private ambulance arrived, a third party private contractor who happened to be at HealthSouth at the time confirmed the entire situation and my account of events that took place. Every available avenue will be pursued to hold this organization accountable for it's treatment of this patient. Avoid at all costs.
  September 28, 2017

  by James Morgan
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  My husband was there for about 10 days to 2 weeks after a fall that caused a head injury. Unfortunately after he came home later he passed away from a stroke. but that had nothing to do with his stay there. I am a retired RN and cant say enough good things about the place. Everyone was competent, extremely caring and the therapists were wonderful. they went above and beyond in his care. I even got one free meal a day as his wife so that I could eat with him. He was busy everyday with therapy so that he could recover his motor functions. They had the best social worker that I have ever run across. She was truly amazing. She always responded as quickly as she could and her work load was huge. She went way beyond what I was used to. I am just so sorry that these few people had such a bad experience. My husband was there last summer--2016.
  May 13, 2017

  by Sheila Hodson

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About HealthSouth Plano Rehabilitation Hospital in Plano